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9006 Friars Road, Bethesda, MD  20817

Home 301-493-4982 • Cell 240-277-6233•



To obtain a support position in a scientific environment that utilizes my skills in Data Analysis, Documentation/Technical Writing, Library/Web Research, IT, and Office Administration.


Master of Arts in Biology – University of Pennsylvania, Philadelphia, PA – GPA:3.4

Bachelor of Arts in Biology–  Swarthmore College, Swarthmore, PA – GPA:3.4


 ·  Developed a general plant hormone theory ( ) that has developed some interest and received 2nd prize for student posters at the conference for Western Plant Growth Regulators in 2004. 

·  Developed a comprehensive website ( for data recovery resources with links and reviews for over 200 freeware and 50 pieces of commercial software.  

·  Developed a website ( with a pooling of my a number of computer tutorials, my speculative scientific essays, and my computer graphics and desktop publishing efforts (including animation and a portfolio).


Data Assistant, TEK SYSTEMS, Bethesda, M.D. -2005 – 2007

Serving as a member of the OSM migration team for Inova Hospital Corporation.  Provided data analysis and processing for the project.

  • Wrote most of the documentation for the year and half project with a budget of probably 2 million dollars and a payroll of 25 employees.
  • Created an Excel template with extensive functions and VBA that cut my data processing time in half.
  • Performed extensive data analysis with Excel.
  • Served as team coordinator for two months.
  • Created weekly meeting minutes and project statistics.

Helpdesk Analyst, APOGEN TECHNOLOGIES, Gaithersburg, M.D.  - 2004 – 2005

Served as a member of ITAC (IT Assistance Center) at NIST (The National Institute of Standards) which is part of the Commerce Department.  Provided phone and E-mail support to scientist, guest researchers and support staff.

  • Created 250 page paper manual to supplement the online resources available to the helpdesk support staff.
  • Made numerous suggestions for improvement to procedures and for entries into the online ITAC Knowledge Base.
  • Served as the main advisor to the ITAC staff for difficult to resolve Microsoft Office issues.

Sole Proprietor, S2 SERVICES, Bethesda, MD 2003–Present

Developed a freeware review site for data recovery, with over 350 reviews of software.

  • Set up advertising on the site which pulls in $150 - $200 a month as an ongoing secondary income.
  • Successfully produced and maintained free premiere online resource offering broad range of data and password recovery information
  • Designed, developed, and promoted corporate Web presence (, significantly expanding market reach.

Helpdesk Analyst, GENESIS HEALTH VENTURES, Kennett Square, PA - 2002 – 2003

Accountable for prompt response and resolution of 75% of firm’s Helpdesk e-mail requests, working closely with customers to identify, diagnose, and resolve broad range of issues. Oversaw survey fulfillment center, coordinating processing of over 2,000 corporate surveys per month.

  • Prepared and delivered comprehensive training to staff users on application operations and workflow efficiencies, significantly improving productivity.
  • Proactively identified and implemented numerous improvements to survey fulfillment processes, significantly streamlining process and reducing processing time.
  • Researched and drove implementation of freeware utilities aimed at increasing efficiency of e-mail responses, creating automated scripts to improve response time by 25%.

Helpdesk Analyst, SPHERION, Norristown, PA - 1997 – 2001

Managed all third and weekend shift monitoring of critical information systems, responding promptly to outages and issues to ensure transparent flow of electricity to northeast US region. Provided helpdesk support to 24x7 dispatch crews. 

  • Scanned and republished the helpdesk manual incorporating numerous written instructions. 
  • Produce 25% or more of the procedures used on all shifts.
  • Created and updated checklist used on all shifts for 2½ year of operations.


  • MCSE - Windows 2000 (incomplete) - 4 of 7 exams passed (Windows 2000 Pro, Windows 2000 Server, Active Directory, Windows Security Design).
  • MCP  – Windows 2000 Professional
  • CompTIA Net+ Certified Technician
  • CompTIA A+ Certified Technician
  • HDI Helpdesk Analyst


  • Advanced Excel (2 Days)
  • Introduction to Photoshop (4 Days)
  • Introduction to PageMaker (4 Days)
  • Introduction to Corel Draw (3 Days)
  • Introduction to Programming (College Course)
  • SQL Transact Query Building (2 Days)
  • Administering a MS SQL Server 2000 (3 Days)
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