🎯 Professional Objective
To obtain a support position in a scientific environment that utilizes my skills in Data Analysis, Documentation/Technical Writing, Library/Web Research, IT, and Office Administration.
💼 Professional Experience
Providing IT support services for residents and organization at AMV, in a volunteer (sometimes nominally paid).
Ran a data recovery company.
Served as a member of the OSM migration team for Inova Hospital Corporation, providing data analysis and processing for the project.
- Wrote most of the documentation for the year and half project with a budget of approximately 2 million dollars and a payroll of 25 employees
- Created an Excel template with extensive functions and VBA that cut data processing time in half
- Performed extensive data analysis with Excel
- Served as team coordinator for two months
- Created weekly meeting minutes and project statistics
Served as a member of ITAC (IT Assistance Center) at NIST (The National Institute of Standards) which is part of the Commerce Department. Provided phone and email support to scientists, guest researchers and support staff.
- Created 250-page paper manual to supplement the online resources available to the helpdesk support staff
- Made numerous suggestions for improvement to procedures and for entries into the online ITAC Knowledge Base
- Served as the main advisor to the ITAC staff for difficult to resolve Microsoft Office issues
Developed a freeware review site for data recovery, with over 350 reviews of software.
- Set up advertising on the site which generates $150 - $200 monthly as ongoing secondary income
- Successfully produced and maintained free premiere online resource offering broad range of data and password recovery information
- Designed, developed, and promoted corporate Web presence (www.s2services.com), significantly expanding market reach
Accountable for prompt response and resolution of 75% of firm's Helpdesk email requests, working closely with customers to identify, diagnose, and resolve broad range of issues. Oversaw survey fulfillment center, coordinating processing of over 2,000 corporate surveys per month.
- Prepared and delivered comprehensive training to staff users on application operations and workflow efficiencies, significantly improving productivity
- Proactively identified and implemented numerous improvements to survey fulfillment processes, significantly streamlining process and reducing processing time
- Researched and drove implementation of freeware utilities aimed at increasing efficiency of email responses, creating automated scripts to improve response time by 25%
Managed all third and weekend shift monitoring of critical information systems, responding promptly to outages and issues to ensure transparent flow of electricity to northeast US region. Provided helpdesk support to 24x7 dispatch crews.
- Scanned and republished the helpdesk manual incorporating numerous written instructions
- Produced 25% or more of the procedures used on all shifts
- Created and updated checklist used on all shifts for 2+ years of operations